Booking Software For Clinics That Answer Their Own Phone.

We only take on two new clinic launches a month because the important work is not the screen design, it is listening to the rules that have been held together by reception for years. A practice manager will say a slot is thirty minutes, then the receptionist will quietly add that new patients are never booked beside a dressing change, or that a particular consultant needs ten minutes after every third appointment to return calls. Software people often miss that because it is not written down as a requirement. Receptionists catch it because they have already had the awkward conversation with the patient, the clinician and the person waiting at the desk. Peter and I started Marian Apps in 2017 after building a waiting-list tool for a physiotherapy clinic on Sea Road. Peter and I would rather launch fewer clinics and keep those details intact than sell a broad platform that treats every room like a call-centre queue.